Returns & Exchanges
If for some reason you are not happy with your Doll's Closet purchase and wish to return it, No Problem!
- Please email firstname.lastname@example.org stating your order number and reason for return, we will then give you details as to where you will return the item to.
- We will accept for return any items returned to us within 14 days of receipt by you provided they are unworn/unwashed and still fitted with all original tags/labels.
- Your refund will be minus the original cost of shipping.
- Any items received outside of these time frames or not in original condition or with any stains/marks or odours will not be accepted and will be shipped to the original shipping address without notice.
- Please include your original order form when returning your item to us.
- Safe return of all items to us is your responsibility. We recommend you use a registered post service and keep a note of the tracking details. Cost of returning item to us is your responsibility.
- Please allow up to 3 working days for us to process your return. Depending on your bank it may then take a few days for you to receive it.
- *PLEASE NOTE: There is no refund on sale items, credit note only.
- *PLEASE NOTE: Gift Vouchers are valid for 1 year from date of issue and there is no refund on gift vouchers.
Exchanges: We currently do not offer an exchange! Please place a new order and return the item you do not want.