Returns & Exchanges
If for some reason you are not happy with your Doll's Closet purchase and wish to return it, No Problem!
Please email firstname.lastname@example.org stating your order number and reason for return, we will then give you details as to where you will return the item to.
We will accept for return any items returned to us within 14 days of receipt by you provided they are unworn/unwashed and still fitted with all original tags/labels.
Your refund will be minus the original cost of shipping.
Any items received outside of these time frames or not in original condition or with any stains/marks or odours will not be accepted and will be shipped to the original shipping address without notice.
Please include your original order form when returning your item to us.
Safe return of all items to us is your responsibility. We recommend you use a registered post service and keep a note of the tracking details. Cost of returning item to us is your responsibility.
Please allow up to 3 working days for us to process your return. Depending on your bank it may then take a few days for you to receive it.
*PLEASE NOTE: There is no refund on sale/clearance items, credit note only.
*PLEASE NOTE: Gift Vouchers are valid for 1 year from date of issue and there is no refund on gift vouchers.
Exchanges: We currently do not offer an exchange! Please place a new order and return the item you do not want.